Our Commitment to Quality and Satisfaction
At Cooking with Mrs M, we are dedicated to providing our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, our refund policy is designed to ensure a hassle-free experience.
Eligibility for Refunds
Food Items: Due to health and safety regulations, we do not accept returns or offer refunds on food items unless they are damaged or defective upon arrival. If you receive a damaged or defective food item, please contact us within 48 hours of receipt with your order number and a photo of the issue.
Kitchen Tools and Appliances: We accept returns on unused kitchen tools and appliances within 30 days of purchase. Items must be in their original packaging and in new, unused condition.
Non-Refundable Items
- Gift cards
- Sale items (unless defective or damaged)
- Items marked as "final sale"
How to Request a Refund
Contact Us: Email our customer service team at info@cookingwithmrsm.com or call us at +61 422 914 975 with your order number and reason for the return.
Approval: Our team will review your request and, if approved, provide you with a return authorization number and instructions for sending back your item.
Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges
If you need to exchange an item for the same product, contact us at info@cookingwithmrsm.com or +61 422 914 975. We will provide you with instructions for the exchange process.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of receipt with your order number and a photo of the issue. We will arrange for a replacement or a full refund.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@cookingwithmrsm.com.
Contact Us
For any questions or concerns about our refund policy, please contact our customer service team at:
- Emai: info@cookingwithmrsm.com
- Phone: +61 422 914 975
We are here to help and ensure that your shopping experience with Cooking with Mrs M. is enjoyable and satisfying. Thank you for choosing us for your food, kitchen tools, and appliance needs!